Ebay

eBay Inc. is a global leader in e-commerce, connecting millions of consumers and sellers across 190 markets worldwide. As a key player in the online marketplace, eBay offers a diverse range of products, including electronics, automobiles, clothing, collectibles, and more. Through Hopstack’s integration with eBay, businesses can efficiently manage their e-commerce operations, ensuring seamless inventory synchronization, order processing, and shipping management.

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Salient Features

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Consolidated Order Management: Retrieve and manage all orders from eBay and other sales channels in one unified dashboard on Hopstack.
Real-time Order Retrieval: Sync orders from eBay to the Hopstack platform in real-time, ensuring up-to-date order management.
Dynamic Inventory Allocation: Sync inventory information with eBay and dynamically allocate stock based on business rules and needs.
Client Returns and Exchanges: Efficiently manage returns and exchanges for eBay orders.
Order Tracking: Monitor the status and location of orders from processing to fulfillment.

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Key Integration Functions

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Inventory Management

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Centralized Inventory: Automatically synchronize inventory across all sales channels, ensuring accurate stock levels.
Buffer Stock Management: Centrally manage buffer stock levels and receive alerts for low stock based on predefined criteria.
Bulk Product Import: Easily import a large number of products and SKUs from eBay into Hopstack.
Real-time Inventory Monitoring: Track inventory levels and related activities in real-time, with prioritized stock dilution based on FIFO, batch numbers, or expiration dates.
Product Kits and Bundles: Create and manage product kits and bundles, synchronizing them with eBay listings.

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Order Management

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Unified Order Dashboard: Manage all orders in a centralized dashboard, with real-time tracking of the entire order cycle.
Multi-Customer Order Sync: Sync and process orders for multiple customers, especially beneficial for 3PLs serving eBay sellers.
Streamlined Order Processing: Implement a uniform order processing procedure for all eBay orders, utilizing Hopstack’s powerful rule engine to manage exceptions and special fulfillment flows.
Shipping Labels and Invoices: Download and print shipping labels and invoices generated by Hopstack or eBay directly from the platform.

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Shipping Management

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Automated Shipping: Automate the shipping of eBay orders through integrated 3PL and shipping providers, ensuring timely fulfillment.
Rate Shopping: Find the best shipping rates and delivery times by integrating with over 10 shipping companies, and generate shipping labels directly from the Hopstack platform.
Shipping Rules Enforcement: Use the Hopstack Rule Engine to enforce shipping requirements, priorities, and fulfillment procedures based on predefined criteria.
Shipping Status Updates: Provide real-time shipping status updates back to eBay, ensuring customers are informed at every step of the fulfillment process.

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Catalog and Listing Management

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Real-time Product Listing Management: Manage eBay product listings in real-time, with the ability to add, track, and modify products within the Hopstack platform.
Error Monitoring and Correction: Easily monitor product status and address any listing errors on eBay.
Product Bundles and Kits: Create and manage product bundles and kits, ensuring synchronization with eBay’s product listings.
Barcode Synchronization: Sync necessary barcodes for individual line items or bundles.

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Analytics & Reporting

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Centralized Financial Metrics: View financial metrics in a single currency across multiple stores from one dashboard.
Performance Tracking: Track high and low-performing products and categories on eBay, and gain visibility into sellout data.
Comparative Analysis: Compare eBay’s sales performance over a specified time period with other sales channels, and analyze performance across brands, SKUs, and product bundles.

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Order Returns & Reverse Logistics Management

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Return Request Management: View and manage all order return requests within the Hopstack platform.
Automated Receiving Workflows: Automatically implement receiving workflows for returned orders, streamlining the reverse logistics process.
Quality Control Workflows: Initiate quality control processes for returned orders to assess product quality for potential resale.

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