Salesforce

Salesforce Commerce Cloud is a cloud-based service that enables retailers to manage their omnichannel sales activity, both online and offline. It provides tools and infrastructure for brands to setup their e-commerce storefront and manage the end-to-end customer experience. Salesforce Commerce Cloud provides a suite of features such as B2B Commerce management, B2C commerce management, payments, headless commerce capabilities, order management system, and more. The platform has a range of integrations in its App Marketplace. 

‍

Key Functions of the Salesforce Integration:

‍

1. Source all your Salesforce orders onto the Hopstack order management system
2. Sync SKUs and inventory levels from Hopstack to your Salesforce store
3. Manage catalog and product information for Salesforce and other sales channels from one single dashboard
4. As a 3PL, seamlessly connect to Salesfroce and all other sales channels of your tenants
5. Retrieve metrics and performance reports in real time

‍

All Functions of the Salesforce Integration

‍

Order Management

‍

1. Sync all orders from your Salesforce storefront in one consolidated dashboard
2. Batch orders based on specific characteristics and business rules with Hopstack’s Rule Engine
3. Connect Salesforce stores and sync orders for all your tenants
4. Manage exceptions and special fulfillment flows from Salesforce through our powerful rule engine.
5. Route orders to the appropriate warehouse facility with Hopstack’s multi-warehouse functionality.

‍

Inventory Synchronization

‍

1. Sync both-ways all the SKUs and the inventory levels for each of them with your Salesforce store
2. Dynamically allocate inventory to Salesforce and all other sales channels
3. Get notified in the instances of low stock and out-of-stock for certain/all SKUs
4. Synchronized and prioritized dilution of stock based on expiry dates, batch numbers, and/or FIFO
5. Create and manage kits & bundles of products and synchronize with marketplaces and e-commerce stores.

‍

Product Catalog Management

‍

1. Sync catalog between Hopstack and Salesforce web stores in real-time
2. Update all applicable product information on Hopstack and have it reflected on Salesforce and other storefronts
3. Seamlessly create bundles and kits and sync with the Salesforce products and inventory
4. Easily track product status and any associated errors in the Salesforce listing

‍

Order Returns and Reverse Logistics

‍

1. View all order return requests inside the Hopstack platform
2. Configure and automatically trigger workflows for the reverse logistics process
3. Customize and implement a quality control process for all order returns from Salesforce 

‍

Analytics and Reporting

‍

1. Track and compare the performance of Salesforce with all other e-commerce/marketplace/retail channels
2. Check high and low-performing products & categories at a glance
3. Achieve complete visibility into inventory velocity and demand levels for each product