Zalora

Zalora is a lifestyle marketplace based in South East Asia. It has close to 50 million active users at any given time. It was founded in 2012 and since then has rapidly grown into one of the largest e-commerce brands in South East Asia. It is part of the Global Fashion Group, a fashion outlet consortium consisting of other sites from emerging markets in the world. Some of the top product categories on Zalora include fashion, cosmetics, fitness, beauty, and sports goods.

Salient features

• Real-time order retrieval from Zalora to Hopstack platform
• Catalog management for Zalora and other sales channels at once within the Hopstack platform
• Multi-customer order synchronization for 3PL providers catering to Zalora sellers
• Manage returns and exchanges for orders through customers
• Track orders status and location even if Zalora fulfills them

Functions

Inventory Management

• Centralize and automatically synchronize inventory
• Sync product identifiers like UPC, GBIN, EAN, etc.
• Centrally manage buffer stock levels and get alerts for SKUs based on preset conditions
• Bulk import large number of products and SKUs
• Real-time monitoring of inventory levels and inventory-related operations
• Prioritized dilution of stock based on expiry dates, batch numbers, and/or FIFO
• Create and manage kits & bundles of products and synchronize with marketplaces

Order Management

• Centralized order management dashboard to oversee fulfillment
• Multi-customer order synchronization for 3PL catering to Zalora sellers
• Standardized order processing flow for all orders
• Manage exceptions and special fulfillment flows from Zalora through our powerful rule engine.
• Track the complete order cycle for every order and line item in real-time using the Hopstack platform audit trail
• Download and print shipping labels and invoices generated by Zalora and/or Hopstack, as required

Shipping Management

• Automate the delivery of orders to fulfillment centers/customers through integrated 3PL and shipping providers from within the Hopstack platform
• Integrate with 10+ shipping companies to find the best rate for shipping packages 
• Use rule engine to enforce shipping conditions, priorities, and fulfillment actions for orders based on preset conditions.

Product Catalog Management

• Real-time product listing management on Zalora
• Add, monitor, and edit products and their descriptions within the Hopstack Platform
• Specialized functionalities to update listings on select sales channels
• Easily track the product status and manage listing errors, if any, from Zalora
• Create and manage kits & bundles of products.

Logistics & Warehousing

• Single unified operations process for assigning orders to pickers & packers
• Assign last-mile carriers for orders based on sales channel
• Track the order movement in the warehouse
• Configure User Roles
• Consolidate front-end and back-end processes
• Get real-time logistics updates

Analytics & Reporting

• Manage multiple stores on one dashboard and view monetary metrics in a single currency
• Check high and low-performing products & categories at a glance
• Achieve control & visibility over sellout data
• Track and compare performance between brands, SKUs, and even kits/bundles
• Easily compare the sales performance of 2 or more sales channels for a specific period

Order Returns & Reverse Logistics Management

• View all order return requests within the Hopstack platform
• Automatically implement receiving workflows for returned orders
• Trigger quality control workflows for returned orders to assess the resale quality of products.